Frequently Asked Questions

USA Shipping

 

If I place my order today, when will it arrive?

If you select standard shipping during checkout, your order should arrive within 3 to 6 business days. Please note that all orders placed after 12:00CST will not be shipped until the following day.

 

Which shipping carrier will deliver my order?


We use a variety of carriers including FedEx, UPS and USPS. The carrier used in the shipment of your order depends on which products are involved and the estimated cost for using a particular carrier.



International Shipping


Do you ship internationally?

 

Unfortunately, we do not ship internationally at this time. If you see something that you would like to buy, please send us an email at support@petmemoryshop.com and we'll do our best to work out a solution



Returns, Refunds


Can I return products?

You can return or exchange any defective merchandise by mail. First, please send an email to support@petmemoryshop.com outlining your product defect with picture and description. We work with several suppliers and warehouses, so the specific location where you mail your product will then be provided to you. Return shipping charges are the responsibility of the customer. A full refund will be provided once the product is received. In order to qualify for full refund, products must be returned in original packaging. For returned Pet Caskets, a 25% restocking fee will be charged. For returned memorials and grave markers (all of which include a 30-day money back guarantee), a 20% restocking fee will be charged. Custom engraved jewelry cannot be returned.


Can I make changes to my order?

After your order has been placed online, changes cannot be made without contacting customer service. If you need to change your order, please contact a customer care representative as soon as possible. Personalized items that have been completed cannot be cancelled or changed.



Other Questions


Are there any conditions to your free shipping policy?

Nope, there are no hidden terms or fees. All the products on this site come with free standard shipping and will typically arrive to your home within 4-6 business days.



Pet Casket FAQs

Are your pet caskets waterproof?

All caskets, except for the Natural Seagrass Pet Casket, is waterproof. All the polystyrene Pet Caskets come with a sealing kit to keep water and air out.



How strong are the polystyrene pet caskets?

All caskets, except for the Natural Seagrass Pet Casket, are waterproof. All the polystyrene Pet Caskets come with a sealing kit to keep water and air out.



Am I allowed to bury my pet in my yard?

Burying your beloved pet in your yard is the most common method of burying your pet, but each town, city, and state has different rules. Please first contact your local officials to determine whether burying your pet in your yard is legal. Pet Memory Shop is not responsible for any actions taken against you as a result of using the products sold on this site in a manner that violates local laws.



Is it possible to receive my pet casket tomorrow?

If you call us before noon, we will try to express the order. Unfortunately, the fastest that we will likely be able to deliver your purchased casket is 2 business days after the order is placed.



Pet Memorial and Grave Marker FAQs

How will I know that the marker is of high quality?

Pet Memory Shop will send you an email of the design proof prior to processing the order. Once you approve of the design, we will create your custom laser engraved memorial.



Are all of the memorials and grave markers able to withstand the weather?

Yes, all of the monuments, memorials, and grave markers offered on this side are designed to be kept outside in both bad and good weather.



Have a question that you can't find here? Please Contact US or give us a call at 215-346-6425 and we'll gladly answer any specific questions you have about our products.If I place my order today, when will it be shipped?