Free USA shipping. Details

Frequently Asked Questions

USA Shipping

 

If I place my order today, when will it arrive?

If you select standard shipping during checkout, your order should arrive within 3 to 6 business days. Please note that all orders placed after 12:00CST will not be shipped until the following day. If you need next-day or second-day shipping, please see the products by clicking here that can arrive to you next-day or 2nd-day.

 

Which shipping carrier will deliver my order?


We use a variety of carriers including FedEx, UPS and USPS. The carrier used in the shipment of your order depends on which products are involved and the estimated cost for using a particular carrier. 

Regardless of carrier, once it ships we will give you a tracking ID via email so you can monitor your memorial's progress to your home.


How can I make my order arrive faster?


If you need next-day or second-day shipping, please see the products by clicking here that can arrive to you next-day or 2nd-day. Just order from the collection there and we can get it to you next-day or 2nd-day. 
Please note that all orders placed after 12:00CST will not be shipped until the following day.

 

What can I do if my pet passes away before my order arrives?

 

Most veterinary clinics offer the free service of storing your pet's remains until you've been able to make proper memorial arrangements. We'd encourage you contact your local vet and explain your situation and expected time of arrival of the memorials (as you can see it in your tracking ID or the delivery speed that you selected during checkout).

 

 

International Shipping


Do you ship internationally?

 

Yes, we do but our website isn't supporting automated international shipping rates. If you see something that you would like to buy, please send us an email at support@petmemoryshop.com and we'll do our best to work out a solution to get your product to you.



Returns, Refunds


Can I return products?

You can return or exchange any defective merchandise by mail. First, please send an email to support@petmemoryshop.com outlining your product defect with picture and description. We work with several suppliers and warehouses, so the specific location where you mail your product will then be provided to you.

Return shipping charges are the responsibility of the customer. A full refund will be provided once the product is received.

In order to qualify for full refund, products must be returned in original packaging.

For returned Pet Caskets, a 25% restocking fee will be charged. For returned memorials and grave markers (all of which include a 30-day money back guarantee), a 20% restocking fee will be charged. Custom engraved jewelry cannot be returned.


Can I make changes to my order?

After your order has been placed online, changes cannot be made without contacting customer service. If you need to change your order, please contact a customer care representative as soon as possible. Personalized items that have been completed cannot be cancelled or changed.



Other Questions


Are there any conditions to your free shipping policy?

Nope, there are no hidden terms or fees. All the products on this site come with free standard shipping and will typically arrive to your home within 3-6 business days.



Pet Casket FAQs

Are your pet caskets waterproof?

All caskets, except for the Natural Seagrass Pet Casket, are waterproof. All the polystyrene Pet Caskets come with a sealing kit to keep water and air out.



How strong are the polystyrene pet caskets?

All caskets, except for the Natural Seagrass Pet Casket, are waterproof. All the polystyrene Pet Caskets come with a sealing kit to keep water and air out.



Am I allowed to bury my pet in my yard?

Burying your beloved pet in your yard is the most common method of burying your pet, but each town, city, and state has different rules. Please first contact your local officials to determine whether burying your pet in your yard is legal. Pet Memory Shop is not responsible for any actions taken against you as a result of using the products sold on this site in a manner that violates local laws.



Is it possible to receive my pet casket tomorrow?

If you need next-day or second-day shipping, please see the products by clicking here that can arrive to you next-day or 2nd-day. Just order from the collection there and we can get it to you next-day or 2nd-day. Please note that all orders placed after 12:00CST will not be shipped until the following day.



Pet Memorial and Grave Marker FAQs

How will I know that the marker is of high quality?

Pet Memory Shop will send you an email of the design proof prior to processing the order. Once you approve of the design, we will create your custom laser engraved memorial.



Are all of the memorials and grave markers able to withstand the weather?

Yes, all of the monuments, memorials, and grave markers offered on this side are designed to be kept outside in both bad and good weather.



Have a question that you can't find here? Please Contact US or give us a call at 215-346-6425 and we'll gladly answer any specific questions you have about our products.