Frequently Asked Questions

Frequently Asked Questions

1. USA Shipping

2. International Shipping

3. Returns and Refunds

4. Pet Caskets FAQs

5. Pet Urns FAQs

6. Memorial Jewelry FAQs

7. Pet Memorial and Grave Marker FAQs

8. General Inquiries

USA Shipping

If I place my order today, when will it arrive?
Standard shipping takes 3 to 6 business days. Orders placed after 12:00 CST are shipped the next day. Customized products vary in production time and may take up to 2 weeks for completion. If you need urgent/fast delivery, we encourage you to view our express delivery products here.

Which shipping carrier will deliver my order?
We use FedEx, UPS, and USPS based on product type and cost considerations. A tracking ID will be provided for all shipments.

What if my pet passes away before my order arrives?
Many veterinary clinics offer temporary storage for their customers. We recommend contacting your local clinic to arrange this if necessary.

International Shipping

Do you ship internationally?
Yes, but manual processing is required for international shipping. Contact us at for assistance.

Returns and Refunds

Can I return products?
You can return defective items by mail. Start by emailing with a description and pictures of the defect.

Can I make changes to my order?
Changes are not possible online after an order is placed. For immediate changes, contact Personalized items cannot be changed or canceled once production has started.

Pet Caskets FAQs

Are your pet caskets waterproof?
Except for the Natural Seagrass Pet Caskets, all our caskets are waterproof and come with a sealing kit.

Pet Urns FAQs

What materials are used for your pet urns?
Our urns are crafted from a variety of materials including wood, metal, and ceramic, each offering unique styles and durability.

Can the urns be personalized?
Yes, many of our urns can be personalized with engraving options to commemorate your beloved pet uniquely.

Memorial Jewelry FAQs

What types of memorial jewelry do you offer?
We offer a range of jewelry including necklaces, bracelets, and rings that can hold cremated remains, with each piece designed for remembrance.

How do I care for my memorial jewelry?
Avoid exposure to water and harsh chemicals. Clean with a soft cloth to maintain its appearance.

Pet Memorial and Grave Marker FAQs

Are the grave markers customizable?
Yes, we provide options to customize grave markers with text, photos, and designs to honor your pet.

How long do the grave markers last?
Our grave markers are designed to be durable and weather-resistant, ensuring they last for years.

General Inquiries

Have more questions?
Please contact us at 502-603-9276 or through our contact page. We're here to help with any additional questions you may have.